Refund policy

Refund & Return Policy

At Zenic Shop, customer satisfaction is important to us.

Return Eligibility

Customers may request a return within 7 days of receiving their order, provided the product is unused, undamaged, and in its original packaging.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Include your order number and clear photos of the product.

Refunds

Once an eligible return has been reviewed and approved, we will inform you about the refund process and expected timeline.

Refunds will be processed through the original payment method where possible. For Cash on Delivery orders, we will coordinate with the customer to arrange an appropriate refund method.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or other applicable restrictions. Any exclusions will be communicated clearly.

Nothing in this policy limits any rights customers have under applicable Pakistani law.

For return or refund assistance, please contact Zenic Shop through our shop's contact page.